Delivery Policy
Our Commitment to Exceptional Delivery
At Gammas Art Gallery, we hold every aspect of your journey with us in the highest regard - from the moment you choose an exquisite Thangka painting to its safe arrival at your home. We take every precaution necessary to ensure your artwork arrives as delicately and securely as it left our gallery, whether it’s a destination within the UK, EU, or across the globe.
Order Confirmation & Artwork Availability
We strive to provide an extraordinary shopping experience for all our patrons. In the uncommon scenario where your chosen artwork is temporarily unavailable, we will promptly notify you and recommend alternatives that complement your aesthetic preferences. In case our recommended options do not meet your satisfaction, rest assured, a full refund will be processed through your original payment method. For real-time availability, we invite you to reach out to us via email at info@gammas.com before making a purchase.
Inventory Status
Our endeavour is to keep our inventory status updated on the website in real-time. Given the unique nature of each artwork, your desired piece might be on the wishlist of other art connoisseurs too. To ensure that the art piece you've been admiring becomes a part of your collection, we recommend promptly completing your purchase.
Packaging with Precision
Each Thangka painting is a unique testament to the incredible skill and dedication of our artisans. To safeguard these treasures, we ensure meticulous packaging that is customised to each artwork. Each piece is carefully wrapped in acid-free materials and securely placed in a sturdy, custom-built tube, providing maximum protection during transit.
Shipping Details
We entrust our artworks to reputable, experienced couriers with a proven track record in the transportation of fine arts. For international shipments, we utilise services such as DHL or FedEx. Once dispatched, you will receive an email with a tracking number, ensuring you can monitor the journey of your Thangka painting from our gallery to your home.
Please note that delivery times may vary depending upon the destination. While we strive for timely delivery, certain external factors may occasionally lead to minor delays. We appreciate your understanding and patience in these instances.
Upon confirming your order, we will provide an estimated delivery timeline. These timelines, beginning from the shipping date, not the order date, are designed to be generous estimates. Our aim is to have your precious art piece delivered within 20 business days from the date of your order, barring extraordinary circumstances.
Shipping Fees
Shipping costs are determined based on the weight of your order and the chosen delivery method. To get an estimate, simply add your favourite pieces to your cart and proceed to checkout, where your shipping cost will be displayed.
Customs and Duties
In our pursuit of sharing the beauty of our art with global enthusiasts, please be aware that customs duties and import taxes, as per your country's regulations, may apply. These charges, which are the buyer's responsibility, are beyond our control and may result in delivery delays. We value your understanding on this front.
Handling Charges
To ensure the safe transit of your artwork, a nominal handling fee will be added to your total shipping cost. This is to cover any expenses incurred in the careful packaging and handling of your precious artwork.
Receiving Your Artwork
Upon receipt of your painting, we kindly request you to inspect the package for any visible signs of damage before signing for delivery. If damage has occurred in transit, please document it and contact us at info@gammas.com immediately so that we can expedite a claim with the courier.
Please rest assured that our dedicated customer service team is available to guide you throughout this process. We are here to ensure your experience is as effortless and enjoyable as it should be when acquiring a piece of art.
Special Delivery Requests
We understand that every client's circumstances are unique. Perhaps you're planning a surprise, or maybe your schedule requires a bit of flexibility. If you have a special request related to the delivery of your Thangka painting, such as a preferred delivery time or specific instructions, we encourage you to contact us directly. We'll do our utmost to accommodate your needs within the bounds of our courier's capabilities.
International Deliveries
Our commitment to bringing the beauty of Thangka artistry to the world is unwavering and we persist in our efforts to deliver to as many countries as possible. If you live in a location that typically poses shipping complications, please reach out to us. We'll collaborate with our courier partners to explore the best way to get your chosen artwork to you.
Environmentally Conscious Packaging
While our primary concern lies in the secure transport of your artwork, we are also mindful of our environmental impact. We're proud to say that all of our packaging materials are recyclable and sourced from suppliers committed to sustainable practices. When you receive a Thangka painting from us, you're not only investing in fine art but also contributing to a greener planet.
Changes to Your Order
In the event that you need to change your delivery address after your order has been dispatched, please contact us immediately. We'll coordinate with our courier partners to reroute your package whenever possible. Please note, this may lead to a change in your delivery date.
Unclaimed Purchases
Should a client purchase a painting but fail to provide a shipping address or fail to communicate with Gammas Art Gallery within 6 months to give instructions regarding the purchased painting, Gammas Art Gallery reserves the right to resell the painting to other clients without reimbursement to the original buyer.
Confidentiality and Discretion
We understand the importance of privacy and discretion, particularly when it comes to high-value purchases such as fine art. Rest assured, our packaging is designed to be unassuming, and our couriers are committed to maintaining the confidentiality of our clients.
After-Sales Service
Our relationship with you doesn't end when your artwork arrives; it's just the beginning. If you need advice on handling, framing, or displaying your Thangka painting, or if you simply want to share your feedback, we'd love to hear from you. Our dedicated team of art experts and client service specialists are always available to assist and enrich your experience with Gammas Art Gallery.
In everything we do, we strive to provide a delivery service that's as exceptional as the artwork we offer. We are dedicated to making your journey with us seamless, secure, and, above all, enjoyable.
Should you have any questions or require additional information about your order, our delivery policies, or shipment, please do not hesitate to contact us at info@gammas.com.
With Warm Regards,
The Gammas Art Gallery Team